If you are a registered customer, you can access your order history by logging into your account using the credentials you used to create your account. You will find the “My Account” link located at the top of each page. Once you have accessed your account, you can click on the “My Orders” link for order status. If you are not a registered user, you can contact Customer Service 

Customer Service hours are 8am to 5pm (PST/PDT) Monday through Friday.

In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by clicking here  as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or exchange.

Out of stock/backorders: If you need to cancel and item/order that is out of stock or on backorder, please contact customer service by using the "Help" form located on all store pages. Once your item/order has been cancelled, you will be notified via email via a cancellation confirmation. If for any reason your order is unable to be cancelled and has been shipped, you will need to follow the Returns process to return the product for credit or exchange.

Once your order has been shipped you will receive an email confirmation with tracking information. Follow that link for carrier updates

In stock orders: Orders are authorized and processed real-time so canceling an in stock order is very difficult. If you need to cancel, please contact customer service by clicking here  as soon as possible after the order has been placed. If the order has already been processed, you will need to follow the Returns process to return the product for credit or exchange. Out of stock/backorders: If you need to cancel and item/order that is out of stock or on backorder, please contact customer service by using the "Help" form located on all store pages. Once your item/order has been cancelled, you will be notified via email via a cancellation confirmation. If for any reason your order is unable to be cancelled and has been shipped, you will need to follow the Returns process to return the product for credit or exchange.

All prices are displayed in US Dollars. We accept Visa, MasterCard, American Express and Discover credit cards for payment. We also accept Apple Pay & PayPal. Any applicable credits or refunds will be applied back to the original form of payment used for purchase. Shirts must be returned in same condition as received or there will be an additional charge. We charge sales tax for all online orders that are being shipped to locations in California only. Other states are not charged at this time. Coupon and other Promotional codes are limited to one per order. They cannot be combined.

If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.

YES! Rock Roll n Soul eGift Cards are available from $50-500.

All Orders in the Continental USA Ship USPS Ground at No Cost to You. All Orders are typically packed & shipped within 48 hours ( business days Monday - 12pm Friday ). Delivery Days exclude weekend & Holidays. Rock Roll n Soul is not responsible for delays caused by the carrier

DOMESTIC RETURNS
We will happily exchange your unworn/unwashed product(s) within 30 days of purchase. To ship an item back to Rock Roll N Soul please: Click the following link to initiate your return/exchange: Return Auth Form For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please send an e-mail with the order number, the item, and size you would like on hold. Pack your item(s) and invoice into the return bag/cardboard box and affix the prepaid mailing label.

Items purchased from ROCK ROLL N SOUL are eligible for Return or Exchange if returned within 30 days of purchase.  You are responsible for returning your item(s) and the cost by carrier of your choice. Your exchange will ship back to you Free. All returns MUST meet the following criteria: Unworn Unwashed All tags must be attached All accessories must be included (i.e., belts, etc.) No perfume or other scents No human or animal hair No rips or tears No other signs of being worn No COD (Cash/Check on Delivery) packages will be accepted Failure to return merchandise as listed above may result in the return being rejected and returned to the customer without credit. You will be contacted via phone and/or email if your return is being rejected. Your return will be sent back to the shipping address on your original order.  You may also be charged a $13 rejection processing fee for all rejected returns.